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Refund policy

Refunds, Warranty, and Support Policies

First 30 Days: Return for any reason. Free return shipping within 30 days. Send us an email and we'll ensure a smooth and easy process. If the item shows clear signs of use/abuse, it may be subject to a restocking fee. For returns due to defect, please see our “First 60 Days” policy.

First 60 Days: If you suspect the product is defective and our support team is unable to troubleshoot your issue, you may return the product for a full refund. We will issue a prepaid mailing label for return shipping. We also offer replacement parts at no cost to you.

60 Days To 1 Year: No returns will be accepted after 60 days, but we’re here to help. We will provide replacement parts or a replacement unit at no cost to you. We pay for all shipping cost. We stand by the quality of our saunas, and we offer Loving Lifetime Support.


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