Refunds, Warranty, and Support Policies
First 30 Days: Return for any reason. Customer is responsible for return shipping cost. We offer discounted shipping, so just ask and we’ll send you a label. If the item shows clear signs of use/abuse, it may be subject to a restocking fee. For returns due to defect, please see our “First 60 Days” policy.
First 60 Days: If you suspect the product is defective and our support team is unable to troubleshoot your issue, you may return the product for a full refund. We will issue a prepaid mailing label for return shipping. We also offer replacement parts at no cost to you.
60 Days To 1 Year: No returns will be accepted after 60 days, but we’re here to help. We will provide replacement parts or a replacement unit at no cost to you. We pay for all shipping cost. We stand by the quality of our saunas, and we offer Loving Lifetime Support.